When will I get my order ?
Our Gallery/Marketplace at the current moment is brand new. Orders are packaged and shipped out the first and last Monday of each month. Currently shipping and processing will take between 7-10 business days or sooner on average for items. Depending on your location some people will receive their packages sooner than the 7 day period. As we continue to grow and expand into the future we will provide our customers with better and improved shipping times.
Please make sure to provide accurate billing and contact and information at the time of purchase. We will send you an email notifying you when your order has been shipped along with a tracking number that you will be able to enter on USPS.
If we are unable to ship your order for any reason you will be notified as soon as we are aware.
Returns & Refunds
At the current moment we can not offer returns or refunds due to being a startup clothing brand in its beginning stages. However, if a problem does occur with our product please notify us as soon as you can at firstname.lastname@example.org We will be more than happy to resolve the problem and compensate via online gift card.
Who does Hidden In The Hype use to ship ?
Majority of the time we will use USPS to ship all of our items within the U.S.
However, this is subject to change to USPS at anytime. If either one of these carriers can not ship to you, we will notify you as soon as possible.
How much is shipping ?
All shipping rates vary, depending on weight of package, domestic or international. We are NOT RESPONSIBLE for any fees that may be applied to the shipping cost due to customs.
What's the quality of your products like ?
Just because we're new doesn't mean our products are. All our products are guaranteed good quality. If you ever find a problem with our product, please let us know !!
You sent me the wrong order ?
If you found that we shipped you the wrong product please contact us at email@example.com so we can help resolve the problem.
Where is Hidden In The Hype located ?
We have offices in Los Angeles and Orange County.